INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of products does Homesmart sell?

We offer a wide range of products including kitchen and home appliances, fitness equipment, massage & wellness devices, games & recreation items, outdoor BBQ grills, and bicycles.

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can pay securely using the available payment options.

Do you deliver across Kenya?

Yes, we provide nationwide delivery. Delivery timelines vary depending on your location, but most orders are fulfilled within 2–5 working days.

How much is delivery?

Delivery fees depend on your location and the size of the product. You’ll see the exact shipping cost at checkout before confirming your order.

Can I return or exchange a product?

Yes, you can return a product within 7 days of purchase if it’s unused, in its original packaging, and accompanied by proof of purchase. Terms and conditions apply.

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